Introduction
Stratford Tile is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following information:
Information You Provide
This may include:
- Name
- Email address
- Details submitted through contact forms
- Enquiry or project information
Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages visited
- Referral source
- Date and time of visits
This information helps us improve website performance and user experience.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide quotations or services
- Manage customer relationships
- Improve our website and services
- Monitor website performance and analytics
- Send relevant updates or marketing communications, where consent has been given
- Comply with legal obligations
Marketing Communications
If you subscribe to updates or submit an enquiry, we may contact you regarding our products or services.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will never sell your personal data to third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
For more information, please review our Cookie Policy.
Sharing Your Information
We may share your information with trusted third-party service providers where necessary to operate our business, including:
- Website hosting providers
- Analytics providers
- IT support services
- Marketing platforms
- Payment or invoicing providers where applicable
All third parties are required to handle your information securely and lawfully.
We may also disclose information if required by law or to protect our legal rights.
Data Retention
We only keep personal data for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of transmission over the internet is completely secure.
Your Rights
You have rights in relation to the personal information we hold about you. These may include the following:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact: trade@stratfordtile.co.uk